Enterprise Alignment and Results: Thinking Systemically Creating Constancy of Purpose Value for the Customer (The Shingo Model Series)

Hearing the Voice of Shingo Principles: Creating Sustainable Cultures Enterprise Excellence

The 4 A's of Marketing: Creating Value for Customer, Company and Society

The Customer Excellence Enterprise: A Playbook for Creating Customers Life

Complex Management Systems and the Shingo Model: Foundations of Operational Excellence Supporting...