Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement Management System: 10 (J B UMBS Series)

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Amazon Pages: 240, Edition: 1, Hardcover, Jossey-Bass
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Pages: 240, Edition: 1, Hardcover, Jossey-Bass

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Brand Jossey-Bass
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  • 9780787953102

Jossey-Bass

Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement Management System (J-B-UMBS...

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Customer Satisfaction Measurement and Management

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Implications of Measure Method Customer Loyalty and Satisfaction

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