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IT Incident Management part of IT Service Management: Incident Management
Blackrock Partners Organization
Responsonomics: Assessing the Value of IT Incident Management
BCS, The Chartered Institute for IT
service Desk and Incident Manager: Careers in IT management (BCS Guides to Roles)
Independently Published
Major Incident Management For IT Operations: *(2nd Edition)
Reflections on XLA: IT service experience and its management as part of ITSM
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