Mastering ISO/IEC 20000: A Comprehensive Guide to IT Service Management Excellence

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Mastering ISO/IEC 20000: A Comprehensive Guide to IT Service Management Excellence

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Van Haren Publishing

IT Service Management: ISO/IEC 20000 1:2018 Introduction and Implementation Guide Second edition (Best Practice)

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IT Governance Publishing

ISO/IEC 20000: An Introduction to the global standard for service management

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ISO/IEC 20000:2011 - A Pocket Guide

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