Speak Without Armor: How Emotional Intelligence Makes Difficult Conversations Clearer, Calmer, and More Human

Having Difficult Conversations (HBR Emotional Intelligence Series)

The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations

How to Talk Aging Parents: Calmer, Clearer Conversations About Safety, Health, and Care

BEING ASSERTIVE WITHOUT STRESS: How to handle difficult conversations and avoid emotional exhaustion. (Assertiveness)