The Apology Instinct: Why You Say Sorry for Things That Aren't Your Fault

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The Apology Instinct: Why You Say Sorry for Things That Aren't Your Fault

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The Apology Instinct: Why You Say Sorry for Things That Aren't Your Fault

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Brand Readers First Publishing LTD
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  • 9781804281710

Readers First Publishing LTD

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Readers First Publishing LTD

The Conflict Instinct: Why You Say "It's Fine" When It Isn't

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Sorry About That: The Language Of Public Apology

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The Apology That Isn't: Spotting Fake Sorry Before It Costs You Another Round

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