Wowed! Using the Principles of Wow to Create Incredible Customer Service

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Wowed! Using the Principles of Wow to Create Incredible Customer Service

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Principles of Customer Service

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C'Est Bon Press

The 5 Principles of IT Customer Service Success

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Write On E-Publishing, LLC

How to Beat the Hell out of your Competition (Using Customer Service)

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HarperBus

Woo, Wow, and Win: Service Design, Strategy, the Art of Customer Delight

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