Yealink USB-Y Trainer Cable Y-Splitter for Call Center Headset with USB-C/A USB Splitter Compatible UH & BH USB-C Office Centre Work PC Computer Supervising Training

Diverse Application Scenarios: The 5.9 ft Y-cable connects seamlessly to PCs via USB-C/A ports and integrates 2 Yealink headsets via USB-C - plug & play, no additional software required. Shared Call Collaboration: Agents and supervisors can participate in the same call simultaneously, enabling smooth, real-time training and collaboration. Both headsets (A and B) support independent call control, audio adjustment, and volume control. Excellent Monitoring & Coaching: Supervisors can listen to conversations and the supervisor's voice is transmitted exclusively to the agent, allowing them to provide real-time instructions without disturbing the customer. This enables agents to address issues immediately and handle complex interactions more effectively. Instant Call Takeover: When needed, a supervisor can take over a call with a single click and communicate directly with the customer. Agents can continue listening and learning, ensuring smooth escalation and efficient resolution in critical situations. Simple Mode Switching: Activate the monitoring and intervention modes are easily accessed by connecting the headset; Press the control button once to switch to coaching mode (only the agent hears the supervisor); Hold the button for 2 seconds to switch to takeover mode (the supervisor takes over the call while the agent listens for training purposes).