communicating-under-fire: role-play-methods-for-difficult-customer-conversations

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communicating-under-fire: role-play-methods-for-difficult-customer-conversations

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  • 9798181070752

Monique Richardson

Managing Difficult Customer Behaviour: A Practical Guide for Confident Conversations

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Difficult Conversations: How to take the fear out of communicating with others

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Howard Romst

Difficult People at Work - Communication, Conflict Resolution and Cooperation with Coworkers...

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Communicating with Difficult Teenagers

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