Net Promoter Implement the System: Advice and experience from leading practitioners: 2 (Customer Strategy)

the Digital First Customer Experience: Seven Design Strategies from World’s Leading Brands

The Customer Centricity Playbook: Implement a Winning Strategy Driven by Lifetime Value

The Customer Centricity Playbook: Implement a Winning Strategy Driven by Lifetime Value

Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results