The Grove Metrics for ITSM Excellence: How to Measure What Matters in Service Management

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Pages: 363, Paperback, Independently published

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Brand Independently Published
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Van Haren Publishing

Metrics for IT Service Management: ITSM Library (Best practice)

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The Grove Principles for ITSM Excellence: How to Stop Reacting, Start Leading,...

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The Grove Principles for ITSM Excellence: How to Stop Reacting, Start Leading,...

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Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that...

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